As from 1 October 2022 the Practice is reintroducing more Face to Face daily appointments.  Telephone consultations will still be available to those patients who prefer.

There are also early morning and early evening surgeries.

 To make an appointment please call surgery on 01738 621726 You will be offered the earliest appointment available.  Please make separate appointments for each person who needs a consultation.   Only one condition can be discussed at any one appointment.

Tell the Receptionist if you think a photograph of your complaint (e.g. rash or lump) would help when you speak to the GP and she will talk you through instructions to send a photo prior to your consultation  

You can self refer to Physio for muscular or skeletal problems by asking Reception to book an appointment direct.  Worried about Mental Health - then ask Reception to book an appointment directly with the Practice Mental Health & Well-being Nurse.

Dr Rosario runs a contraceptive implant clinic - again Reception can organise this for you 

Our nursing team are available for a limited range of consultations including smears and some BP resdings

Routine blood tests are no longer carried out in the Practice but at the Beechgrove Care and Treatment Centre as is the management of chronic diseases - diabetes/Primary Prevention/Secondary Prevention.  Follow up will be by telephone by a member of the Nursing Team.

Nurses are available from 08:00 - 17:00.

All appointments are currently by telephone triage on the day. 

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

House calls can now be carried out by Advanced Nurse Practitioners who work alongside the GPs

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We have a texting service which allows you to receive confirmation and reminders about your appointments.  You can also cancel an appointment using this service within a time scale.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Text messages are useful ways of contacting patients quickly and efficiently and the Practice will continue to broaden the use of this service.

The Practice also uses text messages to invite patients for health checks 

 If you are a registered patient and you arrive 01 – 05 minutes late for your appointment, you will be asked to take a seat and the Admin Staff will phone the doctor/nurse concerned at an appropriate time and ask if you can still be seen. If the clinician agrees to see you, it will be dependent on other patients as priority will be given to patients arriving on time.   This may mean you have a considerable wait and you may have to wait till the end of surgery to be seen.

If you are more than 5 minutes late or more for your appointment you will be asked to make a new appointment.

Missed appointments

There were 51 missed appointments for the month of March, wasting 12 hours and 15 minutes of Doctors' and Nurses' time.